Return and exchange policy
All products purchased with The Absolutely Theatre Connection (AFTEC) are non-refundable unless the products contain manufacturer’s defects.
Exchange for defective items
If you believe that your product is defective, please contact Customer Service at (TBC) Monday to Friday 11am - 3pm (Cantonese and English service) to request an exchange.
If AFTEC determines that the product is defective and you are eligible to exchange your product, please follow the instructions provided by Customer Service and send back your product with the original receipt and original packaging within 14 days of the date you receive the product. Please send the product back to 22/F, Shun Feng International Centre, 182 Queen’s Road East, Hong Kong.
We will send you an email after three delivery attempts requesting you to contact us within three days to arrange for re-delivery. If we do not hear from you within three days to arrange for re-delivery or if re-delivery is still unsuccessful, the relevant products of your order will be considered cancelled and you will be subject to a 15% restocking fee.
Problems with your product
If you're having trouble with your product, please contact us, we are happy to help.